1. Introduction

Loome Software is wholly owned and operated by BizData Pty Ltd ("we", "us", or "our"). We are committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) and the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This privacy policy is effective as of February 9, 2026. Please note that this privacy policy will be updated to reflect any changes in the way we handle your personal data or any changes to applicable laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our applications or websites and our services and other data processing activities where we are acting as a data controller.

2. Data Controller

BizData Pty Ltd
Email: info@bizdata.com.au
Phone: 1300 249 328

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer using the contact details above.

3. What Personal Information We Collect

We collect the following types of personal information:

Category of personal information Types of personal information captured by category
Personal information and unique identifiers This may include your name, pronoun, and various forms of personal identifiers, along with contact information such as email address, telephone number, physical and mailing addresses.
Commercial information Includes historical records of the products and services you have received from us, along with copies of communications exchanged between you and us via designated mailboxes or other electronic communication methods.
Marketing and research information May comprise identifiers including your IP address, email address or mobile number when used for direct marketing, as well as your name and mailing address. It may also include details about your mobile device, such as the device type, unique device identifier, and operating system, where this information is available.
Audiovisual materials and transcriptions Includes video recordings and any resulting transcriptions generated during virtual meetings, live sessions, or workshops.
Professional and employment-related information This may include your current role, the organisation you work for, and your professional location.
System and application access data Includes information required to grant and manage your access to BizData systems, including your email account and any associated access or activity logs.
Cookies and geolocation data We may collect geolocation data in certain circumstances. Additional information can be found in our Cookie Policy.

For recruitment/employment purposes we may collect the following personal information:

Category of personal information Types of personal information captured by category
Additional personal, contact, and identifying information This may include your tax file number, designated emergency contacts, and availability information drawn from professional or personal calendars to facilitate meeting scheduling.
Education and employment information Covers information relating to your educational qualifications as well as your professional or employment history.
Sensitive information for recruitment purposes This may involve collecting information regarding criminal convictions or offences, where permitted by applicable law.
Right-to-work documentation May include data relating to your citizenship, passport details, drivers license and residency or visa information required to confirm your eligibility to work.
Financial information for payroll purposes May include your banking information and any additional financial details necessary to administer payroll.
Recruitment information you provide This encompasses materials you supply during the recruitment process, including your résumé or CV, cover letter, and any related documentation.
Reference check information Includes information gathered from referees as part of the reference-checking process.

Where you supply personal information relating to another individual (such as a referee), you must ensure that the individual has been informed of the matters set out in this privacy statement and has provided their consent to the disclosure of their information to us.

4. How We Collect Personal Information

The personal data described above may be obtained either directly from you – for instance, when you submit information to sign up for a newsletter or attend an event – or indirectly from third parties, including via technologies deployed on our website. Unless required by law or BizData policies, providing this information is voluntary.

We may also collect personal information through our reseller network, including wholesalers and partners, from publicly available sources, or during employment reference checks.

5. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

  • Consent: When you have given explicit consent for specific purposes (e.g., marketing communications, cookie preferences)
  • Legitimate Interests: To operate our business, improve our services, and communicate with potential and existing customers, where such interests are not overridden by your rights
  • Contractual Necessity: To fulfill our obligations under contracts with you or your organization
  • Legal Obligation: To comply with legal and regulatory requirements

6. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To provide and deliver our software services and customer support
  • To communicate with you about our products, services, and updates
  • To send marketing communications (with your consent where required)
  • To improve our website functionality and user experience
  • To analyze website usage and performance through analytics tools
  • To recruit and manage employment relationships
  • To comply with legal obligations and protect our legal rights
  • To detect, prevent, and address fraud or security issues

7. Third-Party Services and Data Processors

We use the following third-party services that may process your personal data:

  • Google Analytics 4 (GA4): Website analytics and user behavior tracking
  • Google Tag Manager (GTM): Tag management and analytics deployment
  • Hotjar: User experience analytics and feedback
  • LinkedIn Ads: Marketing and advertising
  • Leadfeeder: Website visitor identification and lead generation
  • Vimeo: Video hosting and playback
  • Calendly: Meeting scheduling
  • CookieFirst: Cookie consent management

These services may transfer your data to countries outside the European Economic Area (EEA) and Australia. We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data during these transfers.

We do not sell or share your personal data with third parties for their own marketing purposes.

8. International Data Transfers

Some of our third-party service providers are based in the United States and other countries outside the EEA. When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions recognizing that certain countries provide adequate data protection
  • Other legally approved transfer mechanisms

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Deliver personalized content and advertising
  • Analyze website performance and traffic

Types of cookies we use:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand website usage (GA4, Hotjar)
  • Marketing Cookies: Used to deliver relevant advertisements (LinkedIn Ads, Leadfeeder)
  • Preference Cookies: Remember your settings and choices

We use CookieFirst as our cookie consent management platform. You can manage your cookie preferences at any time through the cookie banner or by visiting our cookie settings. You can also disable cookies through your browser settings, though this may affect website functionality.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Customer Data: For the duration of our business relationship and up to 7 years after for accounting and legal purposes
  • Marketing Data: Until you withdraw consent or unsubscribe, plus up to 2 years for legitimate business purposes
  • Website Analytics: Typically 26 months as per GA4 default settings, or as configured
  • Employment Records: In accordance with employment laws and regulations

After the retention period expires, we will securely delete or anonymize your personal data.

11. How We Store and Secure Personal Information

We implement appropriate technical and organizational measures to protect your personal information:

  • Electronic Security: Data is stored on secure servers with encryption, firewalls, and access controls
  • Access Controls: Personal data is accessible only to authorized personnel who need it to perform their duties
  • Regular Security Audits: We regularly review and update our security measures
  • Third-Party Security: We use accredited systems that meet industry security and privacy standards

While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

12. Your Rights Under GDPR

If you are in the European Economic Area, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data in certain circumstances, such as when it's no longer necessary for the purposes for which it was collected.
  • Right to Restriction of Processing: You can request that we limit how we use your personal data in certain situations.
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, or have it transmitted to another controller.
  • Right to Object: You can object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that significantly affect you (we do not currently engage in such processing).
  • Right to Withdraw Consent: Where we process your data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at info@bizdata.com.au or call 1300 249 328. We will respond to your request within one month.

13. Your Rights Under Australian Privacy Principles

Under Australian privacy law, you have similar rights to access and correct your personal information. BizData Pty Ltd is committed to maintaining the accuracy and quality of the personal information we hold.

14. Marketing Communications

We may send you marketing communications about our products and services if:

  • You have given us consent to do so, or
  • You are an existing customer and we are marketing similar products/services (soft opt-in)

You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us at info@bizdata.com.au
  • Calling us at 1300 249 328

15. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

17. Complaints and Supervisory Authority

If you believe we have failed to comply with our privacy obligations, you can:

  • Contact Us: Submit a complaint to us via info@bizdata.com.au or 1300 249 328. We will thoroughly assess your complaint in a timely manner and rectify any breach where practicable and possible.
  • Australian Residents: You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
  • EU/EEA Residents: You have the right to lodge a complaint with your local data protection supervisory authority. A list of supervisory authorities can be found at https://edpb.europa.eu/about-edpb/about-edpb/members_en

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

BizData Pty Ltd
Email: info@bizdata.com.au
Phone: 1300 249 328
Website: www.loomesoftware.com

Last Updated: February 2026